Please note: no refunds will be made after 90 days of voucher purchase.
|Voucher Usage||Cancellation / Reschedule Request Type||Refund Amount|
|Did not use||Purchased the voucher but did not book the test||An admin charge of $100 per voucher will be deducted.|
|Booked the test||Cancellation (more than 7 days before test date)||Eligible for refund of 50% of test fee paid.|
|Booked the test||Cancellation (7 days or less before test date)||No refunds will be made.|
|Booked the test||Reschedule (more than 7 days before test date)||No refunds. Incurs an extra cost of 25% of the test fee paid.|
|Booked the test||Reschedule (7 days or less before test date)||No refunds. A full new test booking fee will apply.|
To proceed with the Refund Request, click here to download the refund form. Kindly send the completed form to email@example.com. Please ensure that all details are correct to avoid delays in processing your request.
We will process your refund towards your bank account in 30 days.